Is the contract temporary?

The agreement is in place for a certain period of time and may be terminated according to the general conditions on the last Saturday in November.

Can I terminate a contract before it is due to end?

The contract can be terminated by mutual consent, as long as this does not generate additional expenses or costs for you or for Interhome (e.g. customers having to be rebooked).

How can I keep up to date with current bookings?

You will receive an email or text message every time there is a new Interhome booking.  In addition, you will receive a weekly update of the bookings list.

Do I get to find out details of who is using my holiday property?

Our customers' personal privacy is our highest priority, but we will be happy to tell you what country your guests come from.

Can I also occupy the property myself?

Of course you can. In low season you can occupy your property at any time, as long as no guests are booked in for the same period, but in high season you can do so only for a limited period of time, to secure as many bookings as possible. It is usually possible to self-occupy a property for two weeks in high season (summer: July/August; winter: February/March).

Can I block off periods myself?

Yes, you can enter your own self occupancy periods according to the contracts terms and conditions.

Is my property regularly checked each time guests depart?

No specific inspection is made immediately on customers’ departure. However during the final cleaning the cleaning team carefully checks each property.

What can be done to ensure my property is regularly kept clean?

In many places Interhome has a reliable cleaning team on site. Otherwise we will be happy to help you find cleaning staff. Your Interhome contact will be pleased to provide you with further tips, like using mattress covers on beds, and other useful suggestions.

Can I keep personal belongings in my holiday home?

We recommend that you keep all your belongings and valuable locked in a separate room or storage space.

Do I have some protection in the event of my property being damaged by guests?

Our customers are independently insured should any damage occur. With Interhome you have an additional customised insurance policy with ERV to ensure your property has the maximum protection.

What are the costs?

Costs can vary according to the country, the region and the type of service we provide. Depending on the type of contract Interhome yearly registration fee and administration charges will be deducted from the rental amount. Contact our staff for a quote.

Can I also receive my rental income on a monthly basis?

Yes. Just get in touch with your designated contact person at Interhome.

Is it possible to be paid in advance before the guests arrive?

Unfortunately not. To keep administration costs to a minimum, you will receive payments at the end of every month or every quarter.

Is there a designated contact person I can speak to?

Yes. You will have a personal advisor who is available at any time to answer your questions.

What if I need to contact Interhome outside office hours?

You can reach us round the clock in our 24/7 call centre.

How can my private key holder communicate with guests if he/she does not speak any foreign languages?

Interhome staff will be happy to assist with any language issues – either on-site or via our 24-hour hotline.

If I sign a contract with IH, where will my house be published/ advertised?

Your property will not only be listed and advertised on our own website, but also on more than 42,000 booking portals worldwide.
This way you can double your benefits: your property will be marketed worldwide and you don’t have to pay any extra charges to appear on other booking platforms.

Can I have my property listed with Interhome and with other agencies at the same time?

If you want to work with another agency, Interhome must always be informed of your updated availability in order to avoid double bookings.
We guarantee our customers an instant booking service based on real time availability

Can I have a say in how my property is described?

Of course you can. You will receive a detailed description of the property along with the contract. You can then make any additions or corrections by getting in touch with your Interhome contact person.

Do I receive a reward if I refer a new owner to Interhome?

For every new signed contract following your referral, you will receive up to 200 Euros as a thank you (depending on the holiday home rating).